What We Do

Support

Enhance your home with our dedicated support team, ensuring your smart automation systems operate seamlessly for an effortlessly connected and comfortable living experience.

Unparalleled Service and Proactive Solutions
Support

Unparalleled Service and Proactive Solutions

Our team of dedicated and experienced professionals is committed to ensuring that your technology systems perform at their best and evolve seamlessly with your needs. We understand that your technology is essential to your business, and we work hard to make sure that it is always up and running. We are here to help you get the most out of your technology!

We offer a wide range of support services, including:

  • On-site and remote support
  • 24/7 emergency support
  • Preventive maintenance
  • System upgrades and migrations
Our Commitment to Excellence

A Dedicated Approach to Exceptional Customer Support

Discover the unparalleled support system at Sound & Vision, backed by over 30 years of experience and a team of dedicated professionals. From design and installation to post-installation support and service, we are committed to delivering a seamless and empowering technology experience.

Tailored Technology Solutions

Expert Implementation

Expert Implementation

How Sound & Vision Enables You to Maximize Your Technology Ecosystem:

  • Programming
    • Craft a unified control experience
    • Establish a universal language between lighting, audio, video, security, and more
    • Fine-tune system interfaces to match unique project capabilities and desired functionality
  • Performance Calibration
    • Unlock the full potential of AV equipment
    • Utilize state-of-the-art tools for superior imaging, accurate soundstage, and richer bass response
    • Optimize video performance by adjusting balance, contrast, and sharpness
  • System Monitoring
    • Provide proactive oversight for peak performance
    • Actively monitor network and IP-connected devices
    • Conduct regular network performance tests to identify and resolve issues promptly
    • Implement automatic updates and patches for proactive system monitoring
  • Maintenance & Support
    • Offer world-class service for ongoing excellence
    • Fine-tune the system to meet performance and functionality standards
    • Tailored service plans include 24/7 remote system management, tech support, priority response time, and yearly on-site tech reviews
  • Renovation & Remodeling
    • Explore smart technology solutions for seamless updates in renovation or remodeling projects
    • Update infrastructure without starting from scratch
    • Incorporate wireless shading, lighting, and audio/video solutions seamlessly
    • Craft systems that integrate seamlessly with existing decor and technology

High Performance, Easy to Use

Bridging the Gap for Powerful Yet Intuitive Technology
At Sound & Vision, we bridge the gap between high performance and ease of use. Our clients experience powerful, desirable technology without sacrificing intuitive control. Our proprietary dashboard empowers clients to make changes to their systems, updating lighting scenes, channel presets, HVAC schedules, and more.

Proven and Trusted Products

Renowned Names, Tested and True
Our arsenal includes renowned names in the industry. We know what products work best together, creating a tested, tried, and true work of art.

System Pre-Installation Assembly

Assembled and Tested for Perfection
Every system is assembled and tested in our engineering lab before installation. This ensures that every product is tested and integrated as part of the finished system prior to installation in your home.

Staying on the Cutting Edge

Bringing the Latest and Greatest to Enhance Lives
Our determination to bring the latest and greatest products means we stay on the cutting edge through extensive testing and evaluation, saving you the effort.

Designed for the Future

Future-Ready Systems for Easy Upgrades
Sound & Vision systems are uniquely designed with the future in mind, making upgrades and additions a snap.

Guaranteed Performance

24/7 Support, Service, and Performance Guarantee
Every system is backed by our 24/7, 365 days support, service, and performance guarantee. Our proactive approach allows us to receive alerts and remotely diagnose and correct issues before our clients are even aware.

Our Support Promise

Proactive Monitoring and Premium Service
Experience premium service with our Technology For Life™ membership plans, including proactive monitoring, 24/7 support, and remote repair.

Custom Support Dashboard

Your Control, Your Way
Our custom support dashboard allows you to reboot devices, solve simple problems, and easily reach out for support 24/7/365.

Priority Scheduling

Fast, Priority Service
Enjoy priority service with same or next-day scheduling for faster support and peace of mind.

Preventative System Monitoring

Detecting Issues Before You Know
Our preventative system monitoring helps detect problems before you’re even aware, allowing for timely resolution.

24/7 Support

Your Support Team, Anytime, Anywhere
With Technology For Life™ plans, our support is available 24/7. Our experienced technicians not only make technology behave but also ensure your satisfaction.

Transform Your Home Today!

Enjoy the perfect blend of technology and comfort, tailored to your lifestyle.

Testimonials

What Our Clients Say