Enhance your home with our dedicated support team, ensuring your smart automation systems operate seamlessly for an effortlessly connected and comfortable living experience.
Our team of dedicated and experienced professionals is committed to ensuring that your technology systems perform at their best and evolve seamlessly with your needs. We understand that your technology is essential to your business, and we work hard to make sure that it is always up and running. We are here to help you get the most out of your technology!
We offer a wide range of support services, including:
Discover the unparalleled support system at Sound & Vision, backed by over 30 years of experience and a team of dedicated professionals. From design and installation to post-installation support and service, we are committed to delivering a seamless and empowering technology experience.
To create personalized technology solutions, we start with a thorough needs analysis. Our experts ask detailed questions to understand your needs and expectations. Physical walk-throughs help us understand room usage and create tailored technology solutions.
After analyzing your needs, we document your budget and expectations. The initial design proposal outlines subsystems in a room-by-room format. We incorporate your feedback before moving to the detailed design and engineering phase.
Our engineering team uses CAD technology to create comprehensive plans for technicians and trade partners. This includes low-voltage wiring, lighting loads, engineering schematics, rack elevations, and keypad specifications.
Our experts craft layered lighting designs, selecting the right fixtures and loads for each room. Grouped fixtures within dedicated loads offer greater control, ensuring the right mood in every space.
Active project management ensures protocols are met, design plans are followed, and as-built documentation is updated. Dedicated project managers oversee integration with technicians, contractors, and subcontractors.
How Sound & Vision Enables You to Maximize Your Technology Ecosystem:
High Performance, Easy to Use
Bridging the Gap for Powerful Yet Intuitive Technology
At Sound & Vision, we bridge the gap between high performance and ease of use. Our clients experience powerful, desirable technology without sacrificing intuitive control. Our proprietary dashboard empowers clients to make changes to their systems, updating lighting scenes, channel presets, HVAC schedules, and more.
Proven and Trusted Products
Renowned Names, Tested and True
Our arsenal includes renowned names in the industry. We know what products work best together, creating a tested, tried, and true work of art.
System Pre-Installation Assembly
Assembled and Tested for Perfection
Every system is assembled and tested in our engineering lab before installation. This ensures that every product is tested and integrated as part of the finished system prior to installation in your home.
Staying on the Cutting Edge
Bringing the Latest and Greatest to Enhance Lives
Our determination to bring the latest and greatest products means we stay on the cutting edge through extensive testing and evaluation, saving you the effort.
Designed for the Future
Future-Ready Systems for Easy Upgrades
Sound & Vision systems are uniquely designed with the future in mind, making upgrades and additions a snap.
24/7 Support, Service, and Performance Guarantee
Every system is backed by our 24/7, 365 days support, service, and performance guarantee. Our proactive approach allows us to receive alerts and remotely diagnose and correct issues before our clients are even aware.
Our Support Promise
Proactive Monitoring and Premium Service
Experience premium service with our Technology For Life™ membership plans, including proactive monitoring, 24/7 support, and remote repair.
Custom Support Dashboard
Your Control, Your Way
Our custom support dashboard allows you to reboot devices, solve simple problems, and easily reach out for support 24/7/365.
Fast, Priority Service
Enjoy priority service with same or next-day scheduling for faster support and peace of mind.
Preventative System Monitoring
Detecting Issues Before You Know
Our preventative system monitoring helps detect problems before you’re even aware, allowing for timely resolution.
Your Support Team, Anytime, Anywhere
With Technology For Life™ plans, our support is available 24/7. Our experienced technicians not only make technology behave but also ensure your satisfaction.
I have dealt with Sound and Vision for over 20 years, I am never disappointed in the quality of service that Eric, Curt, Jeff, Hector and others provide me. If I have an emergency they are always just a phone call away
We have worked with Sound and Vision for the past 20 years on multiple projects (big and small) and numerous evolutions of technology. They are the only home automation provider we use given the quality of the service and the responsiveness of the team.
They are amazing. We worked with them on a massive project remotely. We gutted and combined two units in a downtown high rise. We lived out of state while the project was designed, executed and then we moved in! Two years on, we still call them for service, changes and updates. AND it’s the same team that did our install! If you want a live recommendation, let Josie know you can call us. Highly recommend!
These guys are simply amazing! Terrific on all fronts – knowledge/experience with technology, creative, and most importantly, enormously responsive! They implemented a fantastic home entertainment, network, security and lighting solution that is state-of-the-art and cost efficiently designed for what we need. Eric (the founder) and his team (Curt, Jeff, and Hector) are invariably available (they respond within minutes, even on the weekend) to resolve issues. Their service is simply “five star!”
Sound and Vision has been servicing our Crestron system at our home since 2008. ALL their service techs that have worked in my home since the beginning are still with the company. They are professional, always on time, and extremely knowledgeable on all technical issues.
Also, any need for emergency calls they are always quick to respond. It is a pleasure working with Eric, Josie, and the entire staff!
After a detailed search, my husband and I chose Sound and Vision to install and manage our audio visual, lighting and smart drapes into our newly built home. They have far exceeded our expectations! And three years in, they continue to exceed our expectations! We cannot say enough amazing things about Josie, Eric, Jeff and their entire staff!
We have used Sound & Vision for many years and have found them to be excellent. We have used them for our Crestron system, AV, and lighting. The systems they installed are great and make our home more enjoyable to live in and easier to manage!
I highly recommend Sound & Vision. They are the best in the business! I’ve been working with them for over 20 years. They do excellent work and stand behind their products and installation with terrific customer service.
Eric and his team have always delivered outstanding value and service. The system is rich in features and very easy to use. If I have questions the team is always there to answer them whether it is over the phone or a house call. Lastly Eric, Curt, Jeff, Hector and others are fun to work with and very customer focused.
Have worked with Eric and his team for years. Always sound advice and interesting choices as I’ve changed things out over the years. Also very responsive to address the rare issue if it occurs.
Top notch gear, A delightful experience, fun be around. Great service the team answered my questions on a holiday weekend.